Because SPIREMI designs customized journeys and may reserve third-party services in advance, cancellation terms can vary by itinerary. The applicable terms will be identified in the proposal or booking confirmation before payment.
Client cancellations
Any cancellation should be requested in writing. Refund eligibility may depend on the date of cancellation, non-refundable deposits, supplier rules and costs already incurred for the itinerary.
Date or itinerary changes
We will try to accommodate reasonable changes when availability permits. Changes may result in additional charges or revised supplier terms.
Weather, access and safety
Outdoor activities may be modified, postponed, substituted or cancelled when conditions make the original plan unsafe or impractical. Where possible, SPIREMI will propose a reasonable alternative.
No-shows and late arrivals
Services missed because of a participant's late arrival, failure to appear or inability to meet stated participation requirements may not be refundable.
How to request a cancellation
Email contact@spiremi.com and include the booking name and relevant itinerary details.